Shipping And Warranty
Warranty -3 Years Warranty
At Wakeup, we are committed to providing you with a professional and worry-free shopping experience on our website. Our return and warranty policy has been carefully crafted to ensure a seamless process. Please review the following details:
Warranty Coverage:
- Our Solid Wood beds have a 3-year limited warranty specifically for manufacturing-related defects.
Claim Process:
- If any product develops a defect covered under warranty, we will promptly repair or replace it at no additional cost to you.
- To initiate a claim, kindly provide our customer care team with clear images or videos of the unboxing, damaged, or defective products, along with your order number.
- Our dedicated team will diligently validate the claim and initiate the necessary replacement or repair process according to the reported defect.
Timely Reporting:
- It is essential to notify our Wakeup support team within 72 hours of receiving the package if you encounter any issues with the product.
Exclusions:
- Please note that this policy does not apply to clearance items or products that have been damaged or defected due to improper use or inadequate care.
- We kindly encourage you to familiarize yourself with our maintenance and care guidelines to maintain the product's quality and longevity.
We are dedicated to your utmost satisfaction and aim to provide you with a professional and seamless return and warranty process. Should you have any questions or require further assistance, our professional customer support team is readily available to assist you.
We are committed to providing a comprehensive and customer-centric return and warranty policy to guarantee your satisfaction with our products. Please review the following details:
What Is Covered:
Our warranty policy provides coverage for the following:
- Defects in materials or workmanship that affect the functionality and performance of the mattress.
- Excessive sagging or indentation beyond the specified limits outlined in the warranty.
- Defects in the furniture's materials or workmanship that compromise its structural integrity and functionality.
- Damage or defects that hinder the normal use of the furniture.
- Manufacturing defects occur within the warranty period.
- Breakage of glass or stone components during transportation.
What Is Not Covered:
However, please note that our warranty policy does not cover the following:
- Normal wear and tear, including gradual softening or compression of the mattress over time.
- Minor scratches, dents, or fading of the furniture's finish resulting from regular use.
- Personal comfort preferences or changes in firmness perception.
- Damage caused by improper use, mishandling, negligence, improper assembly, modification, unauthorized repairs, or abusive treatment.
- Stains, spills, or damage resulting from improper cleaning or maintenance.
- Breakage of glass or marble parts due to misuse or mishandling.
Kindly keep in mind that the lists provided above are not exhaustive, and additional terms and conditions may apply to individual products. We recommend referring to the detailed warranty information included with your purchase for more specific coverage details.
Should you require any further clarification or have any questions about our coverage, our customer support team is here to assist you in a helpful and courteous manner.
Your satisfaction is our priority, and we aim to ensure a smooth and satisfactory experience with our return and warranty policy.
Claim Initiation Process: To initiate a warranty claim, please follow these steps:
- Contact our customer service team with your order number, images, and a detailed description of the issue.
- Our knowledgeable team will guide you through the claim process and provide necessary assistance.
- For mattress claims, please share an unboxing and manufacturing defect video. For furniture claims, provide clear pictures showcasing the damaged or defective product.
