Zen Cane & Sheesham Wood Bed In Maharani Finish

 King - Weight : 86 KG    

Dimensions : 78 x 78 x 30 Inch

Queen - Weight : 86 KG 

Dimensions :78 x 78 x 30 Inch

Warranty -3 Years Warranty

At Wakeup, we are committed to providing you with a professional and worry-free shopping experience on our website. Our return and warranty policy has been carefully crafted to ensure a seamless process. Please review the following details:

Warranty Coverage:

• Our Solid Wood beds have a 3-year limited warranty specifically for manufacturing-related defects.

Claim Process:

• If any product develops a defect covered under warranty, we will promptly repair or replace it at no additional cost to you.
• To initiate a claim, kindly provide our customer care team with clear images or videos of the unboxing, damaged, or defective products, along with your order number.
• Our dedicated team will diligently validate the claim and initiate the necessary replacement or repair process according to the reported defect.

Timely Reporting:

• It is essential to notify our Wakeup support team within 72 hours of receiving the package if you encounter any issues with the product.

Exclusions:

• Please note that this policy does not apply to clearance items or products that have been damaged or defected due to improper use or inadequate care.
• We kindly encourage you to familiarize yourself with our maintenance and care guidelines to maintain the product's quality and longevity.

We are dedicated to your utmost satisfaction and aim to provide you with a professional and seamless return and warranty process. Should you have any questions or require further assistance, our professional customer support team is readily available to assist you.

We are committed to providing a comprehensive and customer-centric return and warranty policy to guarantee your satisfaction with our products. Please review the following details:

What Is Covered:

Our warranty policy provides coverage for the following:

• Defects in materials or workmanship that affect the functionality and performance of the mattress.
• Excessive sagging or indentation beyond the specified limits outlined in the warranty.
• Defects in the furniture's materials or workmanship that compromise its structural integrity and functionality.
• Damage or defects that hinder the normal use of the furniture.
• Manufacturing defects occur within the warranty period.
• Breakage of glass or stone components during transportation.

What Is Not Covered:

However, please note that our warranty policy does not cover the following:

• Normal wear and tear, including gradual softening or compression of the mattress over time.
• Minor scratches, dents, or fading of the furniture's finish resulting from regular use.
• Personal comfort preferences or changes in firmness perception.
• Damage caused by improper use, mishandling, negligence, improper assembly, modification, unauthorized repairs, or abusive treatment.
• Stains, spills, or damage resulting from improper cleaning or maintenance.
• Breakage of glass or marble parts due to misuse or mishandling.

Kindly keep in mind that the lists provided above are not exhaustive, and additional terms and conditions may apply to individual products. We recommend referring to the detailed warranty information included with your purchase for more specific coverage details.

Should you require any further clarification or have any questions about our coverage, our customer support team is here to assist you in a helpful and courteous manner.

Your satisfaction is our priority, and we aim to ensure a smooth and satisfactory experience with our return and warranty policy.

Claim Initiation Process: To initiate a warranty claim, please follow these steps:

• Contact our customer service team with your order number, images, and a detailed description of the issue.
• Our knowledgeable team will guide you through the claim process and provide necessary assistance.
• For mattress claims, please share an unboxing and manufacturing defect video. For furniture claims, provide clear pictures showcasing the damaged or defective product.

Return Process:

• Contact the Wakeup Support Team within 24 hours of receiving the package either by calling +917082907701 or emailing support@mywakeup.in to raise your replacement request.
• Fill out the Wakeup Order Replaces Form, a simple and straight forward process.
• Our support team will validate your replacement request within 2-3 working days, ensuring a prompt response.
• You will receive email notifications at every step of the process, keeping you informed and updated.
• Once validated, we will arrange for the replacement to be picked up from your location within 10-15 business days.
• In the case of a refund, the amount will be initiated after the product is delivered to our warehouse. Please note that it may take 7-10 days for the refund to be credited to your account.
• In the case of a replacement, the replacement will be initiated after the previous product is delivered to our warehouse. 
• In case the pickup service is not available in your area, customer will have to self-ship the product to wakeup.
• A partial replacement will be done in case of slight damage, loss of a package, or specific part damage. 

We are dedicated to delivering excellent customer service throughout the return and warranty process. If you have any questions or require further assistance, please do not hesitate to reach out to our responsive customer support team.

Repair Process

At Wakeup, we strive to deliver high-quality products that meet your expectations. In the unlikely event that a wooden item you received requires repair, please follow our furniture repair process outlined below:

• Contact our Customer Service:
• Provide Details and Documentation:
• Evaluation and Assessment:
• Repair Options:
• Repair Authorization and Schedule:
• Skilled Repair Technicians:
• Completion and Quality Check:
• Delivery or Pick-Up:
• Customer Satisfaction:

We are committed to providing timely and reliable repair services to address any issues you may encounter with our wooden products. Our goal is to ensure your complete satisfaction with your purchase from Wakeup. If you require any further assistance or have additional questions, please do not hesitate to reach out to our customer service team.